- Home
- FAQs
Frequently Asked Questions
General Questions
Who is eligible to purchase products from Physician Network Labs?
Physician Network Labs exclusively serves licensed physicians currently practicing within the United States. Sales are restricted to healthcare professionals whose active state medical license(s) and National Provider Identifier (NPI) number have been verified by our internal compliance team. We do not sell products to the general public, researchers without medical licenses, or other entities.
How do I set up an account to purchase?
To establish an account, please navigate to the “Register” section on our secure online portal. You will be prompted to submit your professional credentials, including your full name, practice details, state medical license number(s), and NPI number. Our team will review and verify this information, typically within 1 business day. Upon successful verification, your account will be activated for purchasing.
Is there a minimum order quantity or amount?
Our minimum order is one vial. Specific products may have different packaging configurations available, which will be detailed on the product page within the portal.
Product Quality & Information
How does Physician Network Labs ensure product quality and purity?
Quality assurance is a fundamental principle at Physician Network Labs. We source materials through facilities that follow applicable Good Manufacturing Practices (GMP) guidelines. Every batch of our peptide products undergoes rigorous independent third-party laboratory testing to confirm identity, assess purity (typically greater than 99% purity verified by HPLC), and confirm sterility where applicable.
How can I access the Certificate of Analysis (COA) for a product?
Certificates of Analysis (COAs) detailing the third-party testing results for specific product batches are available to all registered, verified clients. You can access and download COAs directly from the product pages within our secure online portal or via your order history.
Are the products sold by Physician Network Labs FDA-approved?
The products offered by Physician Network Labs are high-purity chemical compounds supplied for use by licensed physicians. They are not FDA-approved finished drug products marketed for specific therapeutic indications. It is the responsibility of the purchasing physician to be aware of and comply with all regulations regarding the use of these substances.
What is the intended use of these products?
Physician Network Labs supplies these products exclusively to licensed physicians. The purchasing physician bears the sole responsibility for determining the appropriate and compliant use of these substances within the scope of their professional practice and in accordance with all applicable federal and state laws, regulations, and licensing board requirements.
Ordering, Shipping & Returns
How are products shipped?
All orders will ship via UPS. Products requiring temperature control are shipped using validated cold-chain packaging and protocols to maintain stability during transit. Shipping options and estimated delivery times will be presented during checkout.
What payment methods do you accept?
We accept all major credit cards (e.g., Visa, MasterCard, American Express), ACH transfers, and Wire transfers. Payment options are available through our secure online portal or via coordination with your sales representative for ACH/Wire details.
What is your return policy?
Due to the nature and sensitivity of our products, returns are generally not accepted unless there is a documented issue with product quality attributable to Physician Network Labs or a confirmed shipping error on our part. If you believe there is an issue with your order, please contact our customer support team immediately upon receipt for assistance.
Support
Who should I contact if I have questions or need support?
For inquiries related to existing orders, account status, or general product information shown on the portal, please contact our Customer Support team at info@pnlwholesale.com or through the contact form in the portal. For specific questions regarding product details not listed or volume pricing, please reach out to your assigned Sales Representative.
